Bright Support
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Articles
Recent activity by Bright Support-
FAQs - Annual leave Entitlement
Q. If an employee has an annual leave entitlement, should their available leave balance up to a certain date in the year be pro-rated when I check it on the calendar? A. This depends on the annual ...
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Support Contact Details
The email address for Desktop support is brightpayirelandsupport@brightsg.com
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Naersa Errors FAQ
Q. What does the error MFFERR033 mean, and how should I resolve it? A:. The error MFFERR033 (Details : Each of the following should be unique across submissions: Payroll run reference, Tax Year, E...
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FAQ - ROS Submissions
Q. I am getting Error 1005: Inactive Employer Registration Number when requesting RPNS, how do I fix this?A. This error indicates that your Employer Registration Number is not currently active. If ...
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FAQ Payroll Processing
Important - For the best experience, we recommend keeping your company/employer files instead of deleting them. As long as you have a valid license for the specific year, you can access your employ...
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Auto Enrolment Terminology Explained
Official Names and Bodies MyFutureFund - The official name of Ireland's auto-enrolment pension scheme, launching 1 January 2026.NAERSA - National Automatic Enrolment Retirement Savings Authority. T...
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Auto Enrolment Errors
Q - I am getting an error is it this error 0043 error authentication failed when trying to retrieve and AEPN from NaersaA - Please download the latest upgrade for Brightpay desktop here https://do...
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BrightPay Release Notes
26.109/01/2026Bug fixes: Fixes issue where 4-weekly pay is not reported correctly on an Auto Enrolment contributions submission. Corrects calculation of My Future Fund amounts on payroll journals a...
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MyFuture Fund Demo
To view a quick overview on how MyFuture Fund works in BrightPay 2026 please click here.
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What is an AEPN (Auto-Enrolment Pension Notification)?
From January 2026, every employer (who have employees to be enrolled) will begin receiving Auto-Enrolment instructions through a new system called the Auto-Enrolment Pension Notification (AEPN).The...