Please note: BrightPay Desktop will be discontinued on 31st December 2026 
Upgrade to the cloud version now to ensure a smooth start to 2027. To make the switch, or learn more click here.

To register for Ask Me Anything webinars, click here.

Q1. What data can be migrated from BrightPay Desktop to BrightPay Cloud?

When importing an employer from BrightPay Desktop to BrightPay Cloud mid-year, your employer and employees’ details will come across, as well as pay elements, pensions, payslips, benefits in kind and reports, along with the pay periods you’ve updated in the current tax year.

Please note, each user in the Organisation will need to re-enter the ROS Certificate to BrightPay Cloud.

To do this, just click on the Settings icon in the top right corner, then go to the Submissions section.

Q2. Can I import my employers in batches to BrightPay Cloud?

Yes, you can import all your employees to BrightPay Cloud or import them in the batches. Please note that you can import up to 10 employer files per batch.

Q3. Can I use BrightPay Connect with BrightPay’s Cloud software?

No, BrightPay’s Cloud software and BrightPay Connect are two separate products. BrightPayConnect is designed to work with BrightPay Desktop only.

The Employee Self Service Portal, Manager Portal, and Client Portal are included as standard features with BrightPay Cloud. For more details, click here

Q4. If I import my employer now to BrightPay Cloud and apply some changes in BrightPay Desktop, will they be available in BrightPay Cloud?

No, BrightPay Desktop and Cloud are two separate packages. Any changes made in the desktop version would need to be replicated in BrightPay Cloud in order to bring that system up to date.

Q5. How many team members can I add to my organisation in the cloud?

You can add unlimited team members to your organisation. We have 4 types of team members – owner, admin, payroll processor, and billing.

Q6. I have 2 payrolls in BrightPay Cloud, but I don’t want my co-worker to see our in-house payroll. What can I do?

You can mark your in-house payroll as a ‘Required admin role’ and add your co-worker as a payroll processor in BrightPay. The payroll processor can’t see the employers marked as ‘Required admin role’.

Q7. Do I need to invite my employees and users to the new portals in BrightPay Cloud, we are currently using BrightPay Connect?

BrightPay Connect and BrightPay Cloud are two separate products.

When you are migrating your employer from BrightPay Desktop to Cloud, the Employee Self Service Portal is enabled by default. However, we recommend sending the invitation email to employees.

To review the settings and/or disable the portal, go to the Employer tab> Employee Portal> Settings.

A Team Member on the Organisation can access the employer(s) on the Client Portal without additional set up.

You would need to set up users that are not team members on the Organisation only.

Q8. Can I import previous years' data files from BrightPay Desktop to Cloud?

We do not recommend importing previous years' data files to BrightPay Cloud.

For example, if you are moving from BrightPay Desktop to BrightPay Cloud in the 2026 tax year, you will import your employer file for that particular tax year and not the 2025, 2024, etc. tax year versions.

If you need to access data from the previous tax years, you will still retain your BrightPayDesktop license for any tax years versions you have purchased, so this information will always be accessible via BrightPay Desktop.

If you use BrightPay Connect, you can import the historical payslips and HR Resources from BrightPay Connect to BrightPay Cloud.

Q9. Can I save the backup from BrightPay Cloud to my computer?

There are no backups available as it is Cloud based software; however, you won’t need to save to your computer as it’ll be securely saved online.

Q10. Once I import my data to BrightPay cloud, will I still have access to my historic data from previous tax years?

Yes, you can access the data from previous tax years on BrightPay Desktop.

Q11. Will I see that there is another user in the company at the same time?

Yes, you will be able to see which user is in the company at the same time as you and what they are working on.

Q12. Can I have two monthly payroll schedules with different cut of dates?

Yes, in BP Cloud you have multiple schedules with different period endings for the same payment frequency.

Q13. Is the Employee Self Service Portal enabled by default in BrightPay Cloud?

Yes, the Employee Self Service Portal is enabled by default in BrightPay Cloud. We recommend reviewing the Settings in the Employer tab> Employee Portal.

If you don’t wish to use the portal, you can disable it.

Q14. What is the maximum number of employees allowed in BrightPay Cloud

BrightPay’s Cloud is currently restricted to 300 employees (including leavers) however, if your employees' number is around 300 or more, please contact our sales team – brightpaysales@brightsg.com

Q 15. I’m using BrightExpenses in BrightPay Desktop. What do I do when I move to the cloud?

Once you move to BrightPay Cloud, you need to log in to BrightExpenses from BrightPay Cloud only.

Q 16. How long will my employees and users be able to access the Connect portal?

If you migrate to BrightPay Cloud, your employees and users will retain access to BrightPay Connect for two years at no additional charge, until 31st December 2028.

Q17. Why are My Future Fund contributions not showing under Additions and Deductions on pay periods I processed in BrightPay Desktop?

Pay periods processed in Desktop don’t show My Future Fund under Additions and Deductions in BrightPay Cloud, but the contribution figures are included in the pay period. To display them, reopen the first affected pay period and click Finalise Payslips. Select Options > Reset items and settings, which resets the payslip, then finalise.

Q18. My Future Fund contributions were not deducted in the first pay period I processed in BrightPay Cloud. How do I correct this?

Reopen the previous pay period for the employees enrolled in My Future Fund and click Finalise Payslips. Select Options > Reset items and settings and finalise. In the following pay period, retrieve the AEPNs again. If the pay date has passed, correct My Future Fund on the employer portal and send a corrected PSR to Revenue. Any AEPN warnings clear when you retrieve your RPNs and AEPNs for the next pay period.

Q19. Can I send the AECS from BrightPay Cloud for a pay period processed in BrightPay Desktop?

No. The AECS must be sent from the software where you retrieved the AEPN and processed the pay period with the My Future Fund deductions. For a pay period processed in Desktop, submit it from the Desktop employer file under Submit Amounts.

Q20. I’ve moved to BrightPay Cloud but still get an email saying my employer data in Connect may not be up to date. Do I need to do anything?

No. The email is an alert about BrightPay Desktop and BrightPay Connect only, so you can disregard it. BrightPay Cloud and BrightPay Connect are separate products, and payroll processed in BrightPay Cloud is not shown in Connect.