Removing Employees from Payroll

To remove an employee from payroll, first ensure that their payroll has not been processed for any period. If any payroll has been processed, you will need to mark them as a leaver instead. 

You can delete their profile by selecting the employee under the Employees tab, navigating to More options, and choosing Delete. This procedure can be followed if you mistakenly added an employee to the wrong company or they have decided not to start employment.

FAQs 

Q. I can see a duplicate employment line for an employee in the Payroll tab, but they only appear once in the Employees tab. How do I remove the duplicate?

A. This can sometimes happen if a process didn’t complete properly (for example, if there was a brief loss of connection to the server while saving data). You may see an extra employment line in the Payroll tab, even though the employee only appears once in the Employees tab.

To fix this:

1. Open the employee’s payslip from the last pay period where the duplicate did not appear. 
2. Finalise that pay period again. 
3. When prompted during Finalisation, select the option “Reset the Items and Settings”. 
4. Click OK to complete the process.

In most cases, this will remove the duplicate line in the next pay period.

If the duplicate still appears after following these steps, please contact our Support team and send in your file. A member of our team can remove the duplicate entry for you.