Important - For the best experience, we recommend keeping your company/employer files instead of deleting them. As long as you have a valid license for the specific year, you can access your employer records anytime. To stay protected, please make sure to back up your files to an external drive or a cloud service. After backing up, you may delete the files if absolutely necessary, but we generally suggest retaining them to avoid any inconvenience.

Q. Why does a payslip show as a scheduled payslip? 

A. If you see that there is a scheduled payslip in place of your normal payslip, it means there is an earlier payslip for that employee that hasn’t been completed yet.

If an employee hasn’t been paid for a particular period (for example, they were on unpaid leave or there was no payment due), you’ll need to finalise their payslip with a pay amount of 0.00 in BrightPay. This allows you to move forward and process future payslips as normal.

Once all previous payslips have been finalised—even those with zero pay—you’ll be able to see and process the current draft payslip as usual.

Q. Why is a benefit in kind (such as health insurance) not appearing on the employee’s payslip?

A. If a benefit in kind is not showing on the payslip, it is likely because Notional Pay is currently not selected to appear on the payslip layout.

To display this:

1. Go to Create/Send Payslips

2. Select Email Payslips

3. Click Customise

4. Tick the option for Notional Pay under the amounts section

Once enabled, the benefit in kind will appear on the employee’s payslip.