Q. What does the error MFFERR033 mean, and how should I resolve it?
A:. The error MFFERR033 (Details : Each of the following should be unique across submissions: Payroll run reference, Tax Year, Employer Registration Number and line item ID. ) indicates that each submission must have a unique combination of Payroll Run Reference, Tax Year, Employer Registration Number, and Line Item ID. This error usually comes from NAERSA and means your submission has already been received and is considered a duplicate, so it has been rejected. We recommend logging into the NAERSA portal to verify the status of your submissions.
Q. How do I export the monthly AEPN file so I can upload it to My Future Fund?
A. You don’t need to manually export or upload the AEPN file. BrightPay is connected to Revenue (ROS) using your ROS certificate. When you run the AEPN in BrightPay by selecting 'Update employees', the relevant employee details are automatically downloaded. When you submit amounts, your PSR is sent to ROS and the AECS is sent directly to NAERSA through BrightPay. Everything is submitted electronically, so there’s no need to download or upload any files manually.
Q. I’m unable to move past employees without an RPN (Revenue Payroll Notification) to retrieve the AEPN. The system doesn't give me the option to ignore just the RPN and check for AEPN only. How should I proceed?
A. In this case, we recommend that you first finalise the payslips for the employees without an RPN. After you have done this, you’ll be able to run your AEPN as usual for your remaining employees.
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